Terms and Conditions

1. About the Seller

Trading name: Vape Nexus
Website: https://vapenexus.co.uk/
Customer contact: Vapenexusuk@gmail.com

2. Who May Order?

You must be aged 18 or over to buy vaping or nicotine products covered by the relevant UK restrictions. We may carry out age and identity verification and decline or cancel an order where the legal requirements cannot be met. Do not purchase restricted products on behalf of anyone under 18.

3. Product Descriptions and Availability

We aim to display current product names, models, relevant warnings, specifications and prices. Packaging and manufacturer specifications may change. If an error or material stock issue affects an order, we will contact you with the available lawful options rather than substitute a materially different product without consent.

4. Prices and Taxes

The price payable is shown at checkout before the order is confirmed, including applicable VAT and any delivery charge. Where Vaping Products Duty applies, it forms part of the product's applicable supply-chain pricing rather than a separately payable consumer excise bill. If a price is displayed incorrectly, we will contact you before proceeding where required. Do not add an undisclosed surcharge after customers have committed to payment.

5. Ordering and Contract Formation

When you submit an order, we may send an acknowledgement confirming receipt of the request. An order acknowledgement is not necessarily acceptance. The contract is formed when we expressly accept the order, normally through a dispatch confirmation or another clear acceptance communication. If acceptance occurs earlier under the actual checkout implementation, the transactional wording and these terms must be aligned before publication. If we cannot fulfil an accepted order, we will explain the issue and provide the remedies required by law. We reserve the right to investigate suspected fraudulent activity by lawful and proportionate methods.

6. Payment

Payment methods accepted by Vape Nexus appear at checkout. Payments are processed using approved service providers. We do not request full card data through ordinary support channels. Available methods and the total charge are displayed before you submit payment. Refunds are normally sent through the original payment route, unless you expressly agree otherwise.

7. Age Verification

Age-check arrangements are set out in our Age Verification Policy. Where required checks cannot be completed, a restricted-product order cannot be fulfilled. If a payment was taken, the applicable cancellation or refund process will be followed.

8. Dispatch and Delivery

Available UK delivery services, dispatch targets, fees and geographic restrictions appear in Delivery Information and at checkout. The seller remains responsible for statutory delivery obligations; we do not exclude liability merely because a customer selected a different delivery address or a carrier is investigating a parcel. Unless otherwise agreed, consumer goods should normally be delivered within 30 days of contract formation.

9. Cancellations, Returns and Refunds

Online cancellation rights, applicable exceptions, any additional goodwill policy and the process for defective goods are explained in Returns & Refunds. That policy forms part of these terms to the extent lawful and consistent with statutory rights.

10. Product Safety and Appropriate Use

Follow manufacturers' instructions, warnings and storage guidance. Nicotine is addictive; vaping is not risk-free and is not intended for children or non-smokers. Use compatible components and do not modify lithium batteries or electrical devices in a way that compromises safety. The website's information is not medical advice.

11. Reviews and User Content

Reviews and comments must describe genuine experience, be lawful and avoid harassment, personal information about others, misleading medical claims or unlawful promotional material. We may moderate content to meet these standards, but we do not require all reviews to be positive. How review authenticity is checked is explained on the Customer Reviews page.

12. Copyright and Permitted Use

Website copy, design, photographs, trademarks and databases are protected by applicable intellectual-property rights. You may use the website for lawful personal information and shopping purposes. Content may not be systematically copied, republished or misrepresented without permission where rights apply.

13. Links to External Websites

Links may lead to manufacturers, regulators, delivery companies or informational resources. These third parties operate under their own terms and privacy notices. We aim to use accurate links but do not control all changes to external sites.

14. Liability and Statutory Rights

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability or consumer right that the law does not permit us to exclude. Any other limitation of liability must be lawful, transparent and fair to consumers. These terms do not reduce rights under the Consumer Rights Act 2015 or relevant consumer-contract laws.

15. Complaints and Dispute Resolution

If you have a concern, contact Vapenexusuk@gmail.com with your order number and a description of the problem. We aim to acknowledge and investigate complaints using our internal process, a review and escalation process appropriate to the enquiry. Customers may have access to statutory enforcement or court remedies. We will provide information about any applicable alternative dispute resolution process if one is available for the dispute.

16. Governing law

These terms are governed by the applicable laws of the United Kingdom, with the relevant rules depending on the contractual parties and customer location. Nothing here removes a consumer's mandatory protections or jurisdiction rights under applicable law. Mandatory consumer protection and jurisdiction rights remain unaffected.

17. Changes to These Terms

We may revise the published terms for future use of the website. The terms applicable to an order are those forming part of that contract, subject to changes agreed lawfully and mandatory legislation. The publication date appears above.