Delivery Information

Order Processing and Dispatch

Orders are prepared after payment and any required age-verification checks have been completed. An order confirmation acknowledges that your order has been received; a separate dispatch notification confirms when it has been handed to the delivery provider. Orders placed outside working hours, at weekends or on bank holidays may be processed on the following working day.

Dispatch and processing: We aim to prepare eligible orders within two working days after payment and age verification. Orders placed at weekends or on bank holidays may be processed on the next working day. Actual dispatch timing and any exceptional delays are shown in checkout or order communications when available. A delivery estimate begins after dispatch, not when an order is submitted.

UK Delivery Services and Charges

Available delivery services and their current prices are displayed before payment. The final options depend on the shipping address, package and carrier availability.

Free tracked UK delivery: Our current website advertises free tracked delivery for eligible UK orders over £20. Eligibility and any destination restrictions are confirmed at checkout.

Royal Mail Tracked 48: Where offered, the usual delivery aim is around two working days after dispatch; delays can extend this window.
Royal Mail Tracked 24: Where offered, the usual delivery aim is around one working day after dispatch; this is not a guaranteed next-day service.
Royal Mail Special Delivery: Where offered, the applicable time guarantee and delivery days are displayed at checkout.

Delivery charges: Any charge for orders below the free-delivery threshold, expedited services, or restricted postcodes is shown before payment. The checkout total is authoritative; an unavailable service will not appear among the options.

Delivery estimates are not guaranteed dates unless a particular service expressly provides a guarantee. A dispatch notification or tracking estimate does not replace your statutory rights.

Track Your Parcel

Once dispatched, your order may have a tracking number and courier link in the confirmation email. Visit Track Your Order and use the details provided. A tracking number can take time to appear in the carrier's network after collection.

Age Verification and Delivery

We must be satisfied that customers purchasing vaping products are 18 or older. If additional checks are needed, dispatch may be held until age verification is completed. Some delivery services may also require age or identity checks on delivery where applicable.

Delays, Missing Parcels and Delivery Problems

If your parcel is overdue, first check the latest tracking status, the delivery address on your order and any courier notifications. If it remains missing, contact Vape Nexus with the order number and a brief description. We will investigate with the carrier and provide the appropriate resolution. A courier investigation does not remove your statutory rights where goods have not been delivered.

If a parcel arrives damaged or contains an incorrect item, contact us promptly and retain its outer packaging and photographs if safe to do so.

Delivery Addresses and Changes

Please check the postcode and complete address before payment. We cannot guarantee amendments after dispatch. If you have entered an incorrect address, contact customer support as soon as possible. Responsibility for delivery and consumer rights are determined by applicable law, not by a blanket exclusion for alternative addresses.

International Shipping

The website is currently presented as a UK delivery service. International shipping is not offered unless an eligible destination and shipping service are expressly available at checkout. Do not assume a destination is covered simply because it appears in a generic address selector.