Age Verification Policy
Vape Nexus restricts sales of vaping and nicotine products to people aged 18 or over. This requirement covers the product groups subject to UK law, including nicotine-free vaping products. We do not knowingly sell restricted products to anyone under 18 or accept purchases made on a minor's behalf.
Why Age Verification is Necessary
Since 29 October 2026, UK age-of-sale restrictions cover all vaping products and non-medicinal nicotine products, including nicotine-free vapes and relevant vaping components. Online retailers must take appropriate steps to satisfy themselves that buyers meet the legal age requirement. An 18+ website notice alone is not a substitute for proper age checks.
Information Used or Age Checks
Depending on the approved verification process, we may need your name, date of birth, billing address and other limited identity details to verify eligibility. Please enter your details accurately. We use the information for lawful verification and relevant fraud-prevention purposes, as explained in our Privacy Policy.
How verification is carried out: Depending on the age-check facilities available in checkout, verification may be completed through electronic checks or a secure request for additional evidence. You will be told what information is needed at the time of the check. Follow the instructions displayed by the secure verification service used during your order.
When Automatic Verification Cannot be Completed
Sometimes an electronic check cannot establish a person's age from the information available. If this happens, you may be asked to complete an additional verification step through an approved secure process. Follow the instructions provided in the verification flow. Please do not email identification documents to an ordinary support inbox unless a verified secure process specifically instructs you to do so.
What Happens Age Cannot be Verified?
We cannot complete the sale or dispatch of restricted products unless the necessary verification has been completed. If verification fails or is declined, we will explain the next steps and any refund or cancellation arrangements that apply.
Repeat Orders and Delivery Checks
Whether an additional check is needed for repeat orders depends on the verified account and the age-verification system in use. A carrier may also request identification where appropriate. We do not promise that customers will never be checked again.