Delivery Information
Vape Nexus delivers across the UK using Royal Mail tracked services. Orders placed before 1pm, Monday to Friday, are dispatched the same working day, and every parcel can be tracked from our warehouse to your door.
Delivery options and prices
Service | Typical delivery time | Price |
Royal Mail Tracked 48 | Usually 2 working days; please allow up to 7 | Free on orders over £20; £[x] on orders under £20 |
Royal Mail Tracked 24 | Usually the next working day; please allow up to 5 | £7.50; free on orders over £100 |
Royal Mail Special Delivery Guaranteed by 1pm | Next working day by 1pm, Monday to Friday | £9.99 |
All prices include VAT. You can choose your delivery service at checkout, where the cost is shown before you pay.
Dispatch times
- Before 1pm, Monday to Friday: dispatched the same working day.
- After 1pm, Monday to Friday: dispatched the next working day.
- Weekends and bank holidays: dispatched the next working day.
Orders are dispatched once your age has been verified. If we need more information to confirm your age, we will email you and your order will be held until the check is complete.
Where we deliver
We deliver to addresses in the United Kingdom, including Northern Ireland, the Scottish Highlands and the islands. Some services, including Special Delivery, may not be available to every postcode, and delivery to remote areas can take longer. We do not currently deliver outside the UK.
Tracking your parcel
When your order leaves us, we email you a tracking number and a link to follow your parcel. You can also check progress on our Track Your Order page.
Safe place and signatures
Royal Mail Tracked 24 and Tracked 48 parcels can be left in a safe place if you choose that option with Royal Mail. Special Delivery parcels need a signature. Please check your delivery address carefully at checkout, because we send your order to the address you give us.
If your parcel is late, missing or damaged
Late parcels. Please allow 10 working days for Tracked 48 and Tracked 24, or 72 hours for Special Delivery, before reporting a parcel as missing. If tracking shows no progress after that, email us with your full name and order number. We will investigate with Royal Mail and then resend your order or refund you.
Damaged parcels or missing items. Tell us within 48 hours of delivery. Please send photos of the items, the packaging and the delivery note, and we will put it right.
Age-restricted products
Everything we sell is age-restricted. We verify every customer’s age before dispatch; see our Age Verification Policy. It is an offence to buy vaping or nicotine products on behalf of anyone under 18.
Delivery questions
Do you deliver on Saturdays?
Royal Mail Tracked 24 and Tracked 48 deliver Monday to Saturday. Special Delivery Guaranteed by 1pm delivers Monday to Friday.
Can I change my delivery address after ordering?
Contact us as soon as possible. We can change the address only before your order has been dispatched.
Can I collect my order?
We are an online store and do not offer collections at present. All orders are sent by Royal Mail.
Do you deliver outside the UK?
No. We currently deliver to UK addresses only.